Return Policy

Returns and Refunds

PROSARIS® has a 30-day return policy for all products, which means you have 30 days after your order has been delivered to return it. To be eligible for return, your product must be in the same condition as it was initially received, and stored in its original packaging. PROSARIS® is not responsible for damages incurred during the shipping process. The customer is responsible for shipping costs and duties.

To initiate a return process, contact support@prosaris.ca, and we will assist you with additional instructions. Please note that returns need to be sent to PROSARIS® Solutions, 3-26 Topsail Court, Halifax, NS, B4B 1K5, Canada.

We will notify you once we’ve received your returned product. Our team will inspect your product to ensure it matches our return criteria. Once approved, the full product price* (excluding shipping costs and duties) will be returned to you within 10 business days. If 15 business days pass since your return was approved and you have not received your refund, please contact us at support@prosaris.ca. If you are unsure if your product is eligible for return, we strongly encourage reaching out to us at logistics@prosaris.ca before shipping your product to us.

Product Exchange

If you are outside your 30-day return window, but inside your standard 1-year Warranty, you may still be eligible to have your PROSARIS® Puck** or other product components exchanged or repaired.

*Tax will be refunded on domestic (Canadian) purchases. Please be aware we may not be able to refund taxes on certain international orders. If you have any questions regarding this, please reach out to us at logistics@prosaris.ca

**Please note that the 1-year Standard Warranty applies to all product components, including but not limited to OL2 Pucks, tablets, cases, and cables. However, the 5-year Advanced Care Plan coverage only applies to the Puck - not other product components.

Please see our Warranty Policy for more details.